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It beats all its competitors on the people front as well. What unique resources and capabilities help Indian BPO firms to compete globally and also enter new markets?
In an interview with Philippine Daily Inquirer by Noli A.
Ermintanio, CCAP executive director Jojo Uligan said the BPO industry in the Philippines “is still going strong compared with those in other countries and in spite of what is happening in the global economy”.
In the global arena, the Philippines consistently rank among the top 5 BPO locations.
The country continues to be an attractive location for offshore voice BPO (call center) services due to its supply of English- speaking professionals, low labor costs and availability of a good telecommunications infrastructure.
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By 2010, revenues are projected to reach US$ 12.2 billion, showing a five-year compounded annual growth rate (CAGR) of 38% (SGV Industry Bulletin- BPO edition).
The bulk of this amount will be counted for by the call centers.
According to him, a large number of people still want to join the industry, especially young professionals, fresh graduates and even those still in college.
How do you characterize competition in the Indian BPO industry?