As our contribution to the celebrations of 70 years of the NHS, we have brought together stories highlighting individuals who made a significant impact on the care people receive.While it’s the NHS that’s celebrating a birthday, the people working alongside it in adult social care have also played a vital and integral role.
Read some of the real stories from our customers about the care and support our carers are providing to them from the comfort of their own homes.
We understand that asking for help can sometimes be a difficult thing to do.
But usually when people stand back and have time to reflect, they understand the failings.
For some staff the report can come as a relief, as they may have been struggling – doing their very best but unable to deliver the care they wanted to.
It is not possible to provide good care if the care staff do not understand the needs of the person being cared for.
Most of the services we feature received support to help them improve – mainly from the corporate provider, if there was one, or commissioning bodies.
This collection of short case studies is part of a series highlighting the work that individuals - from volunteers, to front line staff to senior leaders - have done to deliver great services across acute and mental health NHS trusts, primary care and adult social care.
Most providers react to a report highlighting failures with shock, surprise and disappointment.
In most of the providers we spoke to, a new manager had come into the service to deliver the improvements.
They engage with staff, people who use services and their families and are open to suggestions but set parameters and take tough decisions where necessary.