Decision Making And Problem Solving Skills

Decision Making And Problem Solving Skills-78
I promised the customer that I would do my best to help but I would need to do some research and phone him back. Describe the ACTION you took: I could not check with the office as they were closed and my supervisor had already left for the evening, so I searched for the same product code to see if I could find updated information on other records.This confirmed that the product was now back in stock and that several deliveries were actually scheduled for the following day.

This was no help in solving the problem as it simply reiterated what the customer was saying and did not give any more up-to-date information.As a problem solver, you need to be able to identify the cause of the issue and understand it fully.You can begin to gather more information about a problem by brainstorming with other team members, consulting more experienced colleagues or acquiring knowledge through online research or courses.To solve a problem effectively, you will likely use a few different skills.Here are a few examples of skills you may use when solving a problem: Researching is an essential skill related to problem solving.For example, a registered nurse will need active listening and communication skills when interacting with patients but will also need effective technical knowledge related to diseases and medications.In many cases, a nurse will need to know when to consult a doctor regarding a patient’s medical needs as part of the solution.We all use our initiative and creativity to solve problems every day.For example, you might have to change your route due to traffic congestion, solve an IT issue, or work out what to make for dinner with the ingredients left in the fridge.Problem-solving skills are traits that enable you to do that.While problem-solving skills are valued by employers, they are also highly useful in other areas of life like relationship building and day-to-day decision making.

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