Proactive Problem Solving

The main problem management activities are: Let’s see what three of the most important activities are about: Problem control corresponds to the step of identifying and recording the problem, classifying it (type, priority, etc.), and then looking for the cause of the malfunction.

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In order to clearly define what problem management is, it is necessary to differentiate it from another process, incident management.

Incident management focuses on the recovery of interrupted service.

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Finding and solving problems is something we, as human beings, must constantly do.

Combining problems that are valuable to solve, with defining exactly what you are trying to solve, can dramatically improve the effectiveness of the problem solving process.

The secret to defining the problem, is really about attitude. 3 Analyse the Problem Analysis is a process of discovery of the facts, finding out what you know about the situation.5 Select the Best Solution Selecting is about making choices, about deciding.To do this you need to weigh up the competing value and risk of the different options you generated in the previous step.6 Implement Good solutions are often only as good as the way they are implemented.Implementation requires project management and a determination to deliver the outcomes essential to solving the problem you originally defined.Firstly in our 7 problem solving steps, we advocate taking a proactive approach, go and find problems to solve; important and valuable problems.The real starting point then for any problem solving process is to find the right problem to solve.For error control, errors are identified, recorded, evaluated and resolved.It also initiates a communication of the solution to the service center to be able to enter the details in the CMDB knowledge base.Part of our manage in a minute series, read this article to gain a quick overview of the right steps effective problem solving.We end the article with two principles that perhaps aren’t applied often enough when we set out to solve a problem.

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